Patient Care & Safety

Infant Security
To protect the safety of your newborn, we have a comprehensive infant security program. Immediately following birth, infants and their parents receive matching identification bands with a bar code. It is the policy to scan and verify these bands whenever any staff member interacts with your newborn, whether in your room or in the nursery. A photograph and high quality, readable footprints of the infant are also taken. Another important layer of security is a state-of-the-art electronic monitoring system. A lightweight sensor is attached to the newborn’s ankle. Any attempt to move an infant out of the monitored area toward an exit or elevator activates the security system, automatically setting off an alarm and locking all exit points leading from the maternity unit. In addition, any unauthorized attempt to remove the sensor activates this alarm.
Be Involved in Your Care
Your health care team will keep you informed about your care and the care of your baby. They will listen to your concerns, answer your questions and explain your care plan. If English is not your primary language and you need assistance, we will provide an interpreter for you. When you are discharged, you will receive written instructions to take home. Ask Questions and Speak Up
  • Actively participate in treatment decisions for you and your baby
  • Ask questions about the care and treatment of yourself and of your baby
  • Ask questions about your discharge instructions
  • Tell us if you do not understand what we are saying to you
  • Ask for an interpreter if you do not understand English
Keep Your Healthcare Team Informed
  • Share your medical history with your health care team
  • Tell us about your medical problems and prior surgeries
  • Tell us if you have any allergies
Know Your Medications When you are in the hospital, ask about all medications you are given and why they have been prescribed for you. Expect Staff to Check & Recheck Identification Bands You and your baby must wear your Hospital identification (ID) bands at all times while you are in the hospital. Our staff is expected to review the information on your Hospital ID bands before giving you or your baby any medications, before tests, procedures, and X-rays, or when giving you your food tray. If the ID band comes off you or your baby or is unreadable, ask us to replace it. Help Prevent Falls For your protection, we strive to make every effort to prevent falls during your Hospital stay. This includes placing your call button within reach, helping you get out of bed and taking you for walks on the nursing unit. If you are at risk for falling, we will take extra precautions.
You can help prevent falls by:
  • Calling a staff member if you need help getting out of bed
  • Letting us know if you cannot reach your call button
  • Wearing hospital-provided non-skid socks or shoes when taking walks
  • Following the staff’s instructions
Preventing Infections
Preventing infections is one of the most important goals. While not every infection is preventable, taking certain precautions can prevent many. Practice Hand Hygiene One of the best ways to prevent infections is hand hygiene. Hand hygiene refers to cleaning hands with soap and water or with an alcohol-based hand sanitizer. Throughout the hospital, you will see Purell® dispensers and bottles in hallways and patient rooms. Your health care team is expected to clean their hands before and after providing care to prevent the spread of infection. If you’re not sure that your health care provider cleaned his or her hands, please ask the provider to do so before examining you or your baby or performing a procedure. Follow Visitor Guidelines We want you to help prevent the spread of infection too. If your family members or friends have an infection, such as a cold, cough, fever or rash, please ask them not to visit until they are well. Ask your visitors to clean their hands with Purell® before they come into your room.
No Smoking
The hospital is a completely smoke-free environment — indoors and outdoors.
Interpreter Services
A member of our staff can arrange interpreters for foreign languages and sign language free of charge. Equipment for those who are hearing impaired is also available.
Services for the Visually Impaired
If you are visually impaired, our staff will assist you with forms. The Patient Bill of Rights and various selected forms are available in Braille through Patient Services Administration.
Billing
Your hospital bill will reflect the hospital services you and your baby received during your stay. Charges fall into two categories:
  • A basic daily rate, which includes your room, meals, nursing care and housekeeping
  • Charges for special services or procedures, which include the operating room, recovery room and/or items your doctor orders for you or your baby, such as X-rays or laboratory tests
You may receive separate bills from physicians who bill independently for their services. You may also receive bills from physicians who did not see you or your baby in person, but who provided professional services related to diagnosing and interpreting test results while you were in the hospital. These include pathologists, radiologists, and other specialists. If you have questions about their bills, please call the number printed on the statement you receive from them.